FAQs

  1. What insurances does Dr. Schwartz accept?
    Aetna, CDPHP, Empire Blue Cross Blue Shield (not the Pathway plans), Empire NYSHIP, MVP, Oxford, United HealthCare, UMR (not HealthQuest UMR). We recommend that you contact your specific insurance carrier prior to scheduling your appointment to confirm Dr. Schwartz's participation with your plan, as visiting an in-network physician is patient responsibility.
  2. I have a billing question
    Please contact Melissa at our billing company, ADO Billing Services, at (718) 845-2451.
  3. Do I need a referral?
    Each insurance company has different requirements. Please call your insurance company to determine if you need a referral to see a specialist. If a referral is required and is not present at the time of your visit, you will not be able to be seen. Our office policy is to have all referrals faxed to the office prior to the appointment. Our fax number is (845) 896-5144.
  4. How can I get a prescription refill?
    You must contact our office at (845) 896-5140 to request a prescription refill. Certain medications can be refilled, and will be electronically prescribed (if possible) within 24 business hours of your request.
  5. Why do I have to wait so long for a Total Body Exam?
    Dr. Schwartz performs a limited daily number of comprehensive Total Body Exams. Because of the volume of patients in our practice, combined with the rigor of the exam itself, there is sometimes an extended wait. We will always do our best to promptly provide patients with a focused visit for a specific concern, if necessary.
  6. Does Dr. Schwartz sell her skincare products to non-patients?
    Dr. Schwartz sells an in-office product line. This product line is compounded uniquely for Dr. Schwartz, and includes many prescription medications. These products are available to patients only, as they are either prescription medications, or are recommended for specific patients, based on an evaluation made by Dr. Schwartz.
  7. How do I purchase additional skincare products from Dr. Schwartz?
    Certain products may be refilled by calling the office at (845) 896-5140. Products can be picked up in person, or can be shipped, for an additional shipping and handling fee, via US Priority Mail.
  8. What treatments are not covered by insurance?
    All cosmetic or non-medically necessary treatments are not covered by insurance. Cosmetic procedures such as neurotoxins (Botox and Dysport) for wrinkles, dermal fillers (Restylane and Perlane) for lines and volume replacement, laser treatments, non-irritated skin tags, and benign lesion removals are a few of the non-medically necessary treatments which are not covered by insurance.
  9. How do I need to prepare for my Total Body Exam?
    At the time of your visit, you will be asked to disrobe (leaving your undergarments on), and will be provided with a gown. There is no other preparation required.
  10. Why do I have to pay a copay each time I see the doctor?
    Certain insurance plans require a copayment for each visit made to a medical provider. The reimbursement to a physician for a visit is composed of a patient copayment (if applicable), as well as an insurance payment. Physician fees are associated with all medical visits. If you have a copayment and do not pay at the time of your visit, you will be billed for the copay with an additional $15.00 service charge.
  11. How do I get my medical records?
    You must complete and sign a Medical Release Form, which will be provided to you by the office. The form must be completed and signed by the patient, guardian, or proxy. If you wish for your records to be sent to another provider, we will fax them at no charge. If you wish for copies of your medical record, there is a fee associated with this service.
  12. How do I prepare for my cosmetic appointment?
    Certain cosmetic procedures require cessation of anti-platelet drugs prior to the procedure (and must be approved by your physicians). In addition, it is recommended that prior to many cosmetic procedures, patients take Arnica tablets 3 days prior, and 3 days after the procedure. Please contact the office to find out what the specific recommendations for your procedure are.
  13. What is your cancellation policy for appointments?
    For medical appointments, we require 24 hour notification if you wish to cancel or reschedule any appointment. Failure to comply with this requirement will result in an automatic $25.00 fee, which will be billed to the patient. Cosmetic appointments may have different policies and fees.